We understand how sometimes it's a lot simpler to speak with someone when you have a question. For this reason, we have a dedicated Customer Service team!
Our team is based in Sydney, Australia and can be reached during business hours - Monday through Friday, 9am to 5pm (excluding NSW Public Holidays) - through a few different avenues:
- Live Chat - simply click the Help icon located at the bottom left of your screen and follow the prompts; or
- Phone - simply dial 1300 459 452 and follow the prompts.
If you are trying to reach us outside of business hours, don't worry you can leave us a message!
- Email Form - fill out the form located on our Contact Us page.
We kindly ask you to note that as our system works on a "time-received" basis, sending multiple messages will automatically filter your form or email to the end of the list. It's always best to send the one message and wait for a response! Our team works hard to respond to all enquiries and we are currently responding within one (1) business day.
FURTHER INFORMATION
Why haven't you responded to my enquiry yet?
Can I amend, make changes to or cancel my order once it has been placed?